Refund Policy

No-Refund Policy

Due to the immediate processing nature of our AI video background removal service, we maintain a strict no-refund policy. Once a video has been processed, the computational resources have been consumed and cannot be recovered.

Why We Don't Offer Refunds

  • Our service provides immediate, real-time processing of your videos
  • Computing resources are allocated and consumed instantly
  • Each video processing operation utilizes significant AI computational power
  • The service is delivered immediately upon processing

Quality Assurance

To ensure your satisfaction, we offer:

  • Preview functionality before full processing
  • Detailed documentation on optimal video requirements
  • 24/7 customer support for technical issues
  • Multiple retry attempts for failed processing due to technical errors

Technical Issues

In cases where videos fail to process due to technical issues on our end, we will provide additional processing credits for future use. Please contact our support team if you experience any technical difficulties.

Important Note:

By purchasing our service, you acknowledge and agree to this no-refund policy. We encourage users to carefully review our video requirements and test with a small video first before processing larger projects.